Frequently Asked Questions

  • I lost my password. What can I do?

    You can request a password reset yourself. 

    Please read this article to learn how: https://support.accelerant.eu/supportdocs/reset-password/ 

  • Where can I see my project files and folders in OneDrive on my desktop?

    All project files that used to be stored on DropBox are now available in Microsoft Teams. You are assigned to Teams channels based on your previous access in DropBox.

    You can access files and folders directly in the online enviroment or synchronize them to your OneDrive to access them directly from the File Explorer.

    Read more about here: https://support.accelerant.eu/supportdocs/project-files-and-folders/ 

  • How can I add my phone number to my profile and email signature?

    You can add your mobile phone number to your profile. It is automaticaaly used in your email signature.

    Please see this article: https://support.accelerant.eu/supportdocs/email-signature/ 

  • I already have another account on Microsoft 365. Does this affect my new account?

    No. You can use different accounts for Microsoft 365 at the same time.
    When you work online in your webbrowser you can login in with multiple accounts and switch between the profiles to access the right information.

    This also works when you work in the locally installed applications like Word, Excel, Teams, OneDrive and Outlook. You can add multiple accounts in the applications and switch between them.

    If you already have applications installed on your PC or laptop you do not have to install them again. Just add your Accelerant account.